Legal notice
Terms and Conditions of Supply of Products and/or Services
Introduction
These are the terms and conditions of supply for http://www.vfmestore.co.uk
(“website”) and are operated by PMS International Group PLC trading as VFM eStore
(“we,” “us” and “our”). We are a limited company, registered in England and Wales. Our registered company number is 1439694 and our registered office is at International House, Cricketers Way Basildon Essex SS13 1ST.
Your purchase of any of the Products and/or Services on this Website is subject to
these terms and conditions and by placing an order for any Product and/or Services.
you agree to be bound by them.
Capacity
You confirm that you are of full age or have received.
parental permission and that you have the legal capacity to enter into a contract and
to subsequently place an order on www.vfmestore.co.uk for Products and/or Services.
Other Terms and Conditions
In addition to these terms and conditions, the following additional terms also apply to
your use of www.vfmestore.co.uk and its associated features:
Website Terms of Use which govern your use of our VFM eStore retail website itself
Privacy Notice and Cookies Policy which govern use of your personal
information submitted to or via Vfmestore.co.uk.
Change of terms
We reserve the right to change these terms and conditions.
from time to time although no such change
will affect any order you have already placed with us. These
terms and conditions were last updated on 31st May 2026
Ordering and availability
Products and/or Services may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the xxx
After placing an order, you will receive an email from us acknowledging that we have received your order and giving you an order reference number.
Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product and/or Service. All orders are subject to acceptance by us. We are not obliged to accept your order, and we may, in complete discretion, decline to accept any order.
You do, however, acknowledge that by clicking on the; Pay Securely Now; button, you enter into an obligation to pay for the Product(s) and/or Service(s) in the event that your order is accepted by us.
Acceptance Confirmation
Where your order is accepted, we will confirm such acceptance to you by sending you
an email that confirms this (“Acceptance Confirmation”).
The contract between you and us in relation to the Products and/or Services ordered (Contract) will only be formed when we send you the Acceptance Confirmation. After entering into the Contract, we will be under a legal duty to supply you with Products and/or Services that are in conformity with the Contract. We will send you an email confirming when the Product has been dispatched together with (where applicable) a tracking number.
The Contract will relate only to those Products and/or Services we have confirmed in the
Acceptance Confirmation.
The Product and/or Service offers apply for as long as they remain visible on the website.
except when special offers are available, in which case the term of validity of those offers will be stipulated on the website itself. You are advised to check the availability of items on the relevant Product and/or Service information page.
If an item ordered is not available, we reserve the right to cancel the order, in
which case you will be notified accordingly.
If you place an order for several Products and/or Services, one of which is unavailable, we will inform you accordingly. The rest of the order will be processed and dispatched to you within the timeframe indicated.
We may also offer to replace the unavailable item with a similar item of
similar quality with your prior agreement. In this case, if you then exercise your right to cancel the order after receipt of the substitute item, you will be required to pay the return postage costs.
You may access and review orders placed by you on the website by going to My Account.
Price and payment
The price of Products and/or Services is as quoted the website from time to time.
Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due once you have selected your chosen delivery method.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Acceptance Confirmation.
The website contains a large number of Products and/or Services, and it is always possible
that, despite our best efforts, some of the Products and/or Services listed on
the website may be incorrectly priced. We will normally verify prices as part of dispatch procedures so that, where a Product and/or Service’s correct price is less than
the stated price, we will charge you the lower amount. If a Product’s and/or
Service’s correct price is higher than the price stated on the Website, we will
normally, in complete discretion, either contact you for instructions before dispatching the Product or delivering the Service or reject your order and notify you of such rejection.
Payment for all orders must be made by credit or debit card, via PayPal, or any other means of payment available on the checkout page. We accept payment by most major credit and debit cards.
We will charge your credit or debit card to full payment as soon as we pick the first item of your order in the warehouse. If we unfortunately notice a lack
of availability of one of the Products and/or Services, we will advise you immediately and you will be able to choose between the cancellation of the whole order or a partial refund.
Validation Checks
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to
authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Delivery
Your order will be fulfilled by the delivery date set out in the Acceptance Confirmation or, if no delivery date is specified and unless there are exceptional circumstances, then it will be fulfilled within 30 days after the date of the Acceptance Confirmation
Your order will be delivered to the delivery address within the United Kingdom (subject to the restrictions in the paragraph below)
Orders cannot be delivered to Channel Islands, PO Boxes or similar addresses. Products and/or Services included within the same order cannot be delivered to different addresses.
We offer a variety of couriers for deliveries of Products. We typically use Amazon delivery, Royal Mail and DPD but reserve the absolute right to substitute other courier companies.
It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
Deliveries will be made to your door. Our couriers will not be responsible for any additional carrying, unpacking or positioning of Products. If you order a large, heavy or bulky Products, you are advised to check that its dimensions (allowing for packaging) will allow it to pass freely through the doorways and corridors of the delivery.
If you are unable to take delivery of items, you will have a certain period of time in which to collect the Product(s) from the specified courier. Thereafter, the Product(s) will be returned to us, and it will be considered that you have exercised your right to cancel your order.
Risk and ownership.
Products ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Products ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Products, including any delivery charges, has been received.
Consumer rights
You may cancel a Contract at any time in the first 14 days following the delivery of your order. Please see the Returns Policy for more information. Link to returns policy here.
We advise that you take out enough postal/carriage insurance to cover the value of the contents. Please keep your proof of posting and tracking information until your refund has been processed.
You will be responsible for the cost and risk of returning the Products to us, except in the case of items which we substitute if the precise Products you ordered were not in stock.
Faulty products
If any Product you order is damaged or faulty when delivered to you, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.
Product information
Whilst we have taken reasonable steps to depict Products as accurately as
possible through the photographs and other images featured on the website, the detailing.
(such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Any information on the website regarding sizing of Products is included as a guide only. If
you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contact Us).
.
Liability
Nothing in these terms and conditions shall limit or exclude our liability to
you:
- For death or personal injury caused by our and/or our Partners’ negligence.
- For fraudulent misrepresentation.
- For breach of any statutorily implied term as to ownership of the Products.
- Under Part I of the Consumer Protection Act 1987; or
- For any other liability that may not, under English law, be limited or excluded.
Subject to this, in no event shall we be liable to you for any business losses.
and any liability we do have for losses you suffer arising from any Contract.
shall not exceed the purchase price of the relevant Products and/or Services and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in
performance of, any of our obligations under any Contract that is caused by.
events outside our reasonable control.
General
You may not transfer or assign any or all of your rights or obligations under any Contract.
All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you via email or postal address you provide to us when placing an order.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.
These terms and conditions may not be varied except with our express written consent.
These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding any Contract will only be dealt with by the English courts.
Contact Us
Please submit any questions you have about these terms and conditions, an order you have placed or ordering in general using the customer form.
You can also write us to the following address:
VFM eStore
International House
Cricketers Way
Basildon
Essex
SS13 1ST